NMRMC Cleanliness Score is in the Top 1% of the Nation

Neosho Memorial is listed in Becker’s Hospital Review magazine as one of "43 US Hospitals with the Cleanest Patient Rooms, as reported by patients." The score places Neosho Memorial in the top 1% of U.S. hospitals.

"This is a great honor. It shows the depth of our commitment to providing world-class service to our patients,” Dennis Franks, NMRMC CEO said.

“I have absolutely amazing staff and they work very, very hard,” Holly Norris, Environmental Services manager said.

Becker’s Hospital Review magazine listed the top U.S. hospitals for cleanliness as based on the Centers of Medicare and Medicaid HCAHPS survey. This government survey is given to inpatients from 3,700 hospitals across the country.

The HCAHPS survey has 27 questions scoring a patient’s perception of care during their hospital stay. One question asks, “During this hospital stay, how often was your room and bathroom kept clean?” Patients may respond by checking: Never; Sometimes; Usually; or Always.

NMRMC received a score of 91% (Always) compared to a national average of 74%.


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When asked why NMRMC has ranked so high, Norris was quick to respond.

“We’ve created a work culture that is different. Everybody excels and that’s what you expect for loved ones and what you’d want for your family,” Norris added.

“We’ve created a work culture that is different. Everybody excels and that’s what you expect for loved ones and what you’d want for your family,” Norris added.

“I would like to congratulate environmental services, maintenance, nursing, infection prevention, and all of our staff for this distinction. They take pride in their work and it shows.”

HCHAPS survey scores for all participating hospitals are posted at www.medicare.gov/hospitalcompare.

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